CMI Recognized Certified Administration and Office Management Professional

Terms and Conditions

Credit facility

• Upon a client’s request, INFORMATECH may offer a credit facility of 30 calendar days for the payment of due invoices. INFORMATECH reserves the right to approve or decline such a request.
• Customers with a credit facility must pay their due invoice(s) within 30 calendar days from the invoice(s) date of issue. Delaying payment for more than 30 calendar days will lead to a withdrawal of the credit facility and/or to other measures.

Payments

Payment of invoices issued by INFORMATECH can be done by:

• Credit card (Mastercard or Visa)
• Wire transfer to the bank details stated on the invoice.
• CASH PAYMENT DOES NOT ACCEPTED

Payment of such invoices must be paid in full (excluding bank charges) as per the tax invoice details (amount, currency and bank).

Customers who do not have a credit facility with INFORMATECH must settle their due invoices in advance or on the first day of the course – at the latest. Failure to settle said invoice(s) gives INFORMATECH the right to disallow the registered candidate(s) from attending the course, or to withhold his/her course attendance certificate.

To correctly allocate payments against invoices, clients must mention the invoices reference number in the bank transfer advice or ensure sending payment details (list of the invoices paid).

Cancellation and refund policy

INFORMATECH reserves the right to cancel a training course, or change its name, location or facilitator, up to five working days before the start date of the course.

If a listed course is cancelled by INFORMATECH, participants registered on the cancelled course will be entitled to a full refund of the amount they paid to INFORMATECH towards the cancelled course. In such cases, INFORMATECH will not be responsible or liable for money paid towards other course expenses such as travel, hotel bookings, agency fees or cancellation penalties.

Clients who are unable to attend a course they are registered on must inform INFORMATECH of their inability to attend in writing at least 5 calendar days prior to the course's start date. Failing to do so will subject the client to a no-show fee equal to 20% of the course’s listed fees.

If the registration is cancelled on time, clients will be entitled to a refund for the amount they paid to INFORMATECH towards the course minus any bank charges paid by INFORMATECH. Alternatively, clients can choose to keep the amount paid as credit in their account with INFORMATECH. In such a case, the customer must inform INFORMATECH in writing about how to use the credit and which invoice to close.

Refund

In case of cancellation of the course or cancellation of registration, refunds will be done within one calendar week, using the same method the client used for payment (Credit card or Bank transfer)

General terms and conditions

Clients are responsible for any type of tax levied in their country.